Make Your Business Go Farther
Our Satisfaction Guarantee
We guarantee our services to be accurate and fast. But let’s be real, people make mistakes. Sometimes a mistake will be our fault, and sometimes a mistake will be your fault. If we’ve made a mistake, we’ll make it right, right away. If you’ve made a mistake, we will work with you to correct the issue, however, additional fees will often apply. Please contact us immediately for any reason you are not satisfied so we can immediately start to resolve the situation, provide a refund, or offer a credit towards another service. Many of our services are time sensitive so don’t wait to contact us if there is a problem.
Here’s What We Will Do
- For a refund or credit toward another service of your original purchase price, call us during our normal business hours at 1-888-553-3453 within 30 days to report a guarantee claim. We will process your guarantee claim within 10 business days after we receive all original materials delivered to you. Please know that we cannot refund or credit money paid to third parties such as government agencies, taxing authorities, or business partners.
- We only guarantee our services. We do not guarantee the timeliness or service of third parties such as government agencies, taxing authorities, or business partners. Often, our service depends on successive submissions to multiple agencies. A delay in the service of one third party in the chain will likely result in a delay of the entire service. Since this is beyond our control, such delays are not covered by this guarantee. Further, we do not guarantee the outcome of a service that is ultimately submitted to a third party for final processing.
- You’ve changed your mind, we get it. This is a big decision and things happen. We want you to be happy with your decision. In some instances we can offer a partial refund or credit. However, once we begin work on your service or have submitted work product to third parties for final processing we cannot offer a refund or credit based on your change of heart. Remember that we guarantee our services to be accurate AND FAST. So if you’ve changed your mind, call us immediately to check the status of your ordered service and the possibility of a partial refund.
*Approved refunds under our service guarantee will be issued in the original form of payment.